Digital Adoption Talks

Change is never easy and digital transformations aren’t any different. In fact, up to 70% of digital transformation projects are not successful. Digital Adoption Talks is here to help. Co-hosts Rick McCutcheon (Microsoft MVP) & Joachim Schiermacher (CEO, ClickLearn) are joined in each episode by the hottest industry experts who share their experiences and give their best tips & tricks for solving digital transformation, digital adoption, and user adoption challenges.

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Wednesday Feb 07, 2024

Join Rick McCutcheon, a Dynamics Business Applications MVP, as he hosts an informative podcast on digital adoption strategies in the Microsoft ecosystem. With over 300,000 professionals on LinkedIn holding a job title related to digital adoption, this episode discusses relevant strategies and experiences to align businesses with the ever-evolving digital landscape.
McCutcheon is accompanied by Daniel Garcia, Head of Strategic Alliances at ClickLearn, and Rathi Rao, Senior Manager at Sonata Software.
They share their expert insights on the challenges and opportunities in adopting new digital tools and technologies, emphasizing the crucial importance of continuous digital adoption and modernization programs.
Drawing on her experience, Rao discusses the common errors many organizations make as they adopt new technologies. She emphasizes the importance of digital vision, highlighting how it should align with broader business objectives, and not just a narrow focus on using a new product or technology.
The podcast also takes a deep dive into the concept of Evergreen IT programs. This business-driven transformation strategy encourages a continuous cycle of technological review and adoption. Thereby ensuring businesses remain resilient to any changes in the market to technology. The episode concludes with reflections on the need for a holistic, value-focused approach to digital adoption, aiming to unlock an organization's full potential.
Listen in to acquire essential insights for your enterprise's journey towards digital transformation and adoption.

Saturday Dec 09, 2023

Join in for this episode exploring the role of AI in learning platforms with Microsoft 365 MVP and LinkedIn Learning contributor Chantal Bossé.
If you're questioning how AI will change expectations for instructors and content designers, this is for you!
Chantal and fellow Microsoft MVP Rick McCutcheon and ClickLearn's Daniel Garcia share the latest developments in AI and learning platforms including Microsoft's CoPilot, ChatGPT, and more.
With a focus and passion for Teams and PowerPoint, Chantal covers the past to the present in learning content creation and outlines what forms of content work best for which platforms –and what instructors and creators of learning content can expect with (and from) AI.
Spoiler alert: Use AI as a content creation assistant and not a driver!

Monday Nov 20, 2023

Transitioning to the cloud is not a one-size-fits-all solution –now is the time find out what’s best for your business. We cover the pros and cons with almost brutal honesty here. Dive deep into the complexities of digital adoption and cloud migration with Bob McAdam and our hosts. You'll find out about the value of cloud migration and we'll highlight why it may not be a one-size-fits-all solution for every business. 
Listen to this episode that sheds light on the often-overlooked risks involved. The challenges of transitioning to the cloud, such as integrations and potential downtime, are explored. You'll hear about what businesses can do to navigate the complexities and achieve successful digital adoption.

Monday Oct 02, 2023

Industry experts Dian Taylor and Joachim Scheirmacher discuss the crucial role of user adoption in digital transformation projects.
They explore topics such as understanding the customer's business goals, leveraging AI to enhance adoption, the evolving role of partners, and the integration of training into project design. With their valuable insights, this podcast offers listeners a comprehensive understanding of the implications of user adoption on digital transformation and provides actionable strategies for achieving successful outcomes.
Whether you're a project team member or a client, this podcast is a must-listen for anyone looking to navigate the complexities of digital transformation with confidence and achieve long-term success.

Monday Jul 10, 2023

Digital transformation expert Janet Robb dives into the often-overlooked human element of digital adoption. She emphasizes the importance of understanding individuals' personal journeys and motivations in driving successful digital transformation initiatives. Robb discusses the need for benchmarking success factors, addressing change fatigue, and recognizing the value of change practitioners. By prioritizing proficiency and adoption, organizations can increase the chances of achieving their digital transformation goals. This thought-provoking episode invites listeners to rethink traditional training methods and embrace ongoing learning and support in the ever-evolving digital landscape.

Monday Jun 12, 2023

How is the evolution of AI transforming the way organizations operate? What should you be considering as the potential implications for digital adoption?
Chris Gherardini of Turnkey Technologies gives his take and emphasizes the role of Microsoft Partners in educating customers about digital adoption and driving user adoption forward.
This podcast is a must-listen for anyone interested in staying up-to-date with the latest developments in the world of technology and how it is changing the way businesses operate.

Thursday Jun 01, 2023

User Adoption for CRM Software Implementations according to the experts.
With industry studies reporting high failure rates of up to 63% due to low digital adoption, Ney and hosts emphasize the responsibility of Microsoft partners to provide tailored guidance and introduce tools like ClickLearn upfront to ensure successful implementation. The value of data is too high to ignore, and businesses must address the challenge of user adoption upfront to stay competitive.
The challenges and importance of user adoption in CRM software implementation are explained in this episode with the help of guest Jeff Ney, President of New Dynamic, LLC.
Tune in to learn more about digital adoption and its impact on business success.

Tuesday May 09, 2023

Asif Rehmani, an expert in digital adoption and CEO of Visual SP, provides invaluable insights on enhancing employee experiences, increasing user adoption, and reducing support expenses. He and hosts Rick McCutcheon and Joachim Schiermacher delve into the challenges faced by employees with the increasing complexity of computing, and how cloud computing has not necessarily made it easier for users. Rehmani emphasizes the importance of performance support, which is training that happens in the flow of work, and the need for empathy and continuous service for user adoption. The podcast also highlights the importance of contextual micro-learning and communication systems to support digital adoption.
Anyone looking to improve their digital adoption strategy needs to listen to this podcast!

Sunday Apr 23, 2023

Jason Gumpert, Editor of Dynamics World, discusses the need for digital adoption professionals in today's evolving technological landscape with hosts Rick McCutcheon and Joachim Schiermacher.
With the transition towards better customer experiences and engagement, the importance of effective adoption strategies for digital tools cannot be understated.
Gumpert explains the unique partner opportunity for providing a coherent strategy for utilizing Microsoft tools, as well as the critical role of digital adoption professionals in ensuring effective and efficient use of technology in the workplace.
Listen to this insightful podcast to stay ahead in the ever-changing world of digital transformation.

Thursday Mar 23, 2023

Find out how digital adoption solutions help you work even smarter.
Driving value and growth without increasing team size is what digital adoption solutions are all about. In this episode, Dan Madden, CRM Director at Ascensus, shares his experience with how digital adoption tools have been his key to positively supporting business growth.
You'll learn about the role digital adoption plays in CRM including:
What to do if you don't have adequate front end learning and development resources.
How to embrace the barrier of training & automation to successfully drive online initiatives. Hint: Dan suggests starting off small and thinking big!
How fully embracing training, remotely embedded within technology, allows for exponential growth of the user base.
What CRM managers and partners can do to better support digital adoption in their projects.


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